All questions related to your profile and managing it

• How can I change my password? 417
• I play in several clubs, can I have a single login? 255
• I have a single account across several clubs, how do I choose which club to display? 190
• A family member wants to become a member, can I add them? 146
• How do I book for a family member? 10
• I've lost my password. How can I recover it? 236
• How do I change my profile photo and information? 7
• I have several accounts: how do I merge them into a single login? 11
• How do I change the site language? 7
• How do I set my personal access code? 10
• My data: download, leave the club, delete my account 8
• How do I become a club member online? 13

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 139
• Why are some cells pink on the board? 369
• How can I make a booking 932
• How can I book with a guest? 247
• How can I edit a booking? 186
• How can I delete a booking? 286
• All courts are occupied. Can I join the waiting list? 76
• What payment methods are available to me for a booking? 104
• How to create an open booking 41
• How to join an open match 35
• Where can I find the court access code (door code)? 8
• How do I withdraw from an open match? 5
• How do I view my booking history? 12
• How do I see the weekly schedule? 6
• How do I find and book at another club? 11

How do I register for a camp or a school?

• Sign up for a tennis lesson 88

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 4
• How do I pay for a booking with my wallet? 5
• How do I split the payment with my partner? 6
• How do I use my restaurant vouchers? 10
• How do I view and pay my invoices? 12
• How do I download my certificates? 7
• How do I send money from my wallet to another member? 4

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 8
• How do I join my club's WhatsApp groups? 7
• How do I take part in the Défi-Plugin (challenge tournament)? 4

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 6
• How do I install the Plugin.ch mobile app? 8
• How do I choose the notifications I receive on my phone? 7
• Where can I find the messages sent by my club? 8

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 9
• The administration home page 3

• Manage access 44
• Manage membership cards 28
• Manage clubhouse 19
• Manage restaurant credit 10
• Manage email sending 15
• Manage invoicing 11
• Manage member groups 8
• Manage registrations 18
• Manage special days 17
• Manage offers 17
• Manage online payments 10
• Manage billing regions 13
• Manage the club manager 14
• Manage challenge tournaments 14
• Manage RFID validation 17
• Manage general settings 14
• Setting up the accounts (general ledger) 7
• Configure EBICS: connect Plugin.ch to your bank 7
• Gate access log 10
• Manage multiple buildings 8

• Create a new court 25
• Manage court groups 28
• Manage booking periods 32
• Manage court usage 18
• List, edit, or delete a court 22
• Manage sports 18
• Close courts 17

• Create a new season 18
• Edit or delete a season 20
• Open the winter season by copying last season 6
• Link a sport to a season 15

• Manage recurrence authorizations 22
• Manage restrictions 14
• Manage subscription type 34
• Create booking prices: per session or per season 4
• Check rates with the rate grid 10
• Manage non-member and pay-as-you-go deductions 13
• Booking without a subscription: the guest subscription 14

• Create an item 22
• Assign an item to a member 16
• Edit or delete an item 12
• Delete an item assigned to a member 12
• Import linked items from Excel 7

• Display the member list 36
• Create a new member 35
• View a member's detailed information 13
• Display a member's operational data 15
• Manage member subscriptions 18
• Import member data 7
• Print member cards 15
• Print and export the member list 13
• Charge an item to a member or a group 12
• Link a member to a group 10
• Edit and delete a member 9
• Search for a member 9
• Managing duplicates: merging two profiles 11
• Managing units to be deducted: personalised hours and non-members 8
• Manage Swiss Tennis licenses 10
• Topping up a member's wallet 9
• Find and reactivate a removed member 14
• Issue a certificate for a member 11
• Managing families 9
• Handling erasure requests (GDPR) 18

• Add a new sponsor 13
• Invoice sponsors 21
• Re-invoice sponsors 10

• Assign and remove a role 13
• Roles and access: create and edit a role 16

• Activating the Lessons module 18
• Creating lesson items 18
• Create, edit, and delete a lesson 18
• Manage lesson groups 18
• Manage lesson enrollments 23
• Prerequisite 23
• Invoice and reminder texts 10
• Teachers' schedule 7
• Grouped payments of registrations (basket) 11
• Change the rate of a registration 8
• Copy a lesson for the next season 10

• Complete management of equipment rental 15

• Find old invoice groups (archives) 21
• Invoice considerations and display 14
• Create invoices 21
• Send invoices by email 17
• Manage payment reminders 9
• Print invoices 15
• List and search invoices 14
• Edit and delete invoices 14
• Invoicing a membership fee or an item: what's the difference? 11
• Automatic reminders for e-mail invoices 7
• Keeping the accounts with the general ledger 9
• Manage family discounts 9
• Import accounts from Excel 11
• Carry an overpayment over to the next invoice 10
• How invoice dates are calculated 7

• List of bank payments 11
• Processing via bank files 10
• Process a manual payment 13

• Process installments 23

• Managing bookings in the schedule 44
• Configure and use open matches 21
• Manage the set times 10
• Create a promo code and use it 9
• Refund a fixed-hour session that was released and taken again 8
• Moving a booking and creating a recurrence in the schedule 8
• Creating and managing recurrences 14
• The weekly view and the all-sports view 10
• The cash journal and the history of a booking 10
• Manage cash register prices 13
• Offering items with a booking 11
• Deleted bookings and deletion records 11
• Replace a player on a fixed hour 11
• A fixed hour cannot be added: nothing is displayed 19

• Manage automatic emails 26
• Sending bulk emails 11
• Manage messages 17
• History of sent emails 7
• Writing an e-mail with the editor 5
• Birthday and inactive member e-mails 15

• Manage challenge tournaments 8

• Enable partner search 23

• The statistics dashboard 10
• Invoicing bookings from the statistics 8

• Access the program 20
• Booking by a member 31

• Creating and configuring a lesson 27
• Sign up for a tennis lesson 21
• Managing registrations (administrator) 18
• Managing groups and the schedule 16
• Tennis lesson invoicing 17
• Invoicing check and Youth and Sport export 13

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 11
• Adding and editing an employee 15
• Special cases: minor salary, young people, pensioners, LPP 11
• Running the monthly payroll 15
• Entering a compensated absence (army, maternity, illness, accident) 11
• The 13th salary and holidays for hourly employees 4
• Paying salaries and reconciling them with the bank 8
• Correcting an approved payslip 7
• Salary certificates and annual lists 6

You'll find all the questions about booking without an account

• How can I book if I don't have an account 849
• Where can I find available courts in my area? 114
• How can I edit/cancel my booking if I don't have an account? 136